Refund

At Lotus Nursery Darjeeling, we aim to provide top-quality plants and garden products. If you’re not happy with your order, we’re here to help under the conditions below:

1. ✅ When You Can Request a Return or Refund

You can ask for a refund or return if:

• You receive a damaged or unhealthy plant (send photo proof within 24 hours of delivery).

• You get the wrong item.

• The product is defective or very different from what was described.

2. ❌ What Cannot Be Returned

• Live plants and perishables: These cannot be returned once delivered in good condition.

• Change of mind: We don’t accept returns if you just don’t want the product anymore.

• Neglect: If the plant dies due to lack of proper care, it doesn’t qualify for a refund.

3. 📩 How to Request a Return or Refund

• Email: raiashit722@gmail.com

• Call/WhatsApp: +91 97755 94037

Follow these steps:

1. Contact us within 24 hours of delivery.

2. Provide your order number and clear photos showing the issue.

3. We’ll review your request and let you know within 72 hours if it’s approved. (Replacements are usually sent in 4–5 days.)

4. 💸 Refund Process

• ✅ Approval: Once approved, we’ll issue the refund to your original payment method.

• 🕒 Timing: Refunds are processed within 7–10 business days.

• 📦 Return shipping cost: If the error is ours, we’ll pay for return shipping. If not, the customer must pay.

We truly appreciate your support and always strive to give you a great experience!

For any refund or return help, contact:
📧 raiashit722@gmail.com
📞 +91 97755 94037