Shipping Policy

Thank you for choosing Lotus Nursery – Darjeeling! We take great care in packaging and shipping your little green companions to ensure they arrive healthy and happy.

⏱️ Order Processing Time

• Orders are processed and delivered within 5–12 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• During peak times or sensitive weather conditions, there might be slight delays. We’ll keep you informed.

📦 Shipping Methods & Delivery Timeline

• Standard Shipping (within India): Delivery takes 5–12 business days based on your location.

• Shipping available only within India.

• We work with trusted couriers like Delhivery for reliable delivery.

• You will receive a tracking number via email or WhatsApp after your order is shipped.

🌱 Shipping Live Plants

• All succulents are carefully packaged to minimize damage during transit.

• Plants are shipped bare-root (without soil) to avoid mess and ensure safety unless specified otherwise.

• We avoid shipping just before weekends or public holidays to prevent delays in transit.

❄️ Weather & Seasonal Considerations

• Extreme temperatures (hot or cold) may affect plant health and delay delivery.

• We may hold your order to ensure optimal shipping conditions and will notify you accordingly.

💰 Shipping Charges

• shipping: As applicable.

📬 Delivery Concerns

• If your order is delayed, lost, or arrives damaged, contact us within 48 hours of delivery.

• Please email a clear photo and your order ID to raiashit722@gmail.com for prompt support.

If you have any questions, feel free to reach out. We’re here to help you grow your succulent family! 💚

Happy Planting!
— Team Lotus Nursery Darjeeling